This isn't a slide deck. It's a working AI agent that handles medication refills, prior authorizations, copay assistance, delivery tracking, and patient support for Shields specialty pharmacy patients.
Ask it anything about your specialty medications, refills, insurance coverage, copay assistance, or delivery status. It has real knowledge, real tools, and real workflows.
Built around real patient scenarios that Shields Health Solutions handles every day.
Checks medication profiles, processes refill requests, and provides dosage and schedule information for specialty medications.
Real-time PA status checks with approval dates, expiration tracking, and automatic renewal coordination 60 days in advance.
Shows enrolled programs, savings per fill, remaining benefits, and identifies additional programs the patient may qualify for.
Real-time tracking for temperature-controlled shipments, delivery scheduling, and proactive notifications about signature requirements.
References each patient's dedicated Patient Support Liaison by name and provides direct contact information for personalized follow-up.
Helps patients access Patient Connect, reset passwords, navigate the portal, and update their contact information.
This demo was built from scratch for Shields Health Solutions. Real logic for real patient scenarios.
Pulled Shields' specialty pharmacy processes, PA workflows, and patient support guidelines into the AI's knowledge base.
Created patient-specific workflows for medications, insurance, delivery, and account support.
Connected 7 mock tools that simulate Shields' patient systems, medication data, and delivery tracking.
Ran simulated patient conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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